Returns & Exchanges
At Timekettle, we want you to be fully satisfied with your translation device. If you are not completely happy with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.
Initiate a Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Place the device in its original packaging, ensuring all accessories, manuals, and cables are included to qualify for a full refund.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Receive Refund or Exchange
Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing