Frequently Asked Questions
Everything you need to know about your Timekettle translation devices.
How long does shipping take for Timekettle products?
Standard shipping typically takes 7-10 business days, while expedited options are available at checkout for delivery within 3-5 business days depending on your region.
Does my device require an internet connection to translate?
While our devices perform best with a Wi-Fi or cellular connection, many models support Offline Translation Packs that can be downloaded for use in areas without internet access.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund within 30 days of delivery.
Are software updates included with my purchase?
Yes, we provide lifetime firmware and software updates for all Timekettle devices to ensure you always have the latest language pairs and translation engine improvements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.
Is there a warranty on Timekettle electronics?
Every Timekettle product comes with a standard 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.